Privacy Policy

Smoky Vale Pipe Tobacco LLC (“Smoky Vale,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

1. Eligibility & Age Restriction

Smoky Vale Pipe Tobacco LLC sells age-restricted tobacco products. By accessing our website or placing an order, you affirm that you are at least 21 years of age, as required by federal and Ohio law.

We do not knowingly collect or store personal information from individuals under the age of 21. Any accounts or orders identified as belonging to underage individuals will be terminated and refunded at our discretion.

2. Information We Collect

We may collect the following categories of personal information:

a. Information You Provide Directly

• Full name
• Email address
• Phone number
• Shipping and billing addresses
• Account login credentials
• Order and purchase history
• Marketing communication preferences

b. Automatically Collected Information

• IP address
• Browser type and device information
• Pages visited and site usage behavior
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for legitimate business purposes, including:

• Processing and fulfilling orders
• Verifying age and identity where required
• Providing customer support
• Communicating order confirmations, shipping updates, and service notices
• Maintaining user accounts
• Complying with state and federal tobacco regulations
• Collecting and remitting applicable taxes
• Improving website functionality and user experience
• Sending marketing communications only if you opt in

4. Payment Processing & Financial Data

Smoky Vale Pipe Tobacco LLC does not store, process, or retain credit card or banking information on our servers.

All payments are processed securely through third-party payment providers, including Stripe and PayPal. These providers maintain their own privacy and security practices, including encryption and fraud-prevention measures.

We receive only limited transaction details necessary to complete your order, such as payment confirmation, transaction ID, and billing ZIP code.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable essential site functionality
• Maintain secure user sessions
• Analyze website traffic and performance
• Support marketing and analytics efforts

You may disable cookies through your browser settings. Disabling cookies may affect site functionality, including account login and checkout.

6. Email Communications

Transactional Emails

We send emails necessary to complete your orders, including:

• Order confirmations
• Shipping notifications
• Account or policy updates

These emails are required for service delivery and cannot be unsubscribed from.

Marketing Emails

You may voluntarily opt in to receive marketing or informational emails through your account profile. You may unsubscribe at any time using the link included in our emails or by updating your account preferences.

7. Ohio Tobacco & Tax Compliance

Smoky Vale Pipe Tobacco LLC is a licensed tobacco vendor in the State of Ohio and complies with all applicable Ohio Department of Taxation and Ohio Tobacco Product (OTP) regulations.

• We collect Ohio sales tax on taxable orders shipped to Ohio residents.
• Collected taxes are remitted to the State of Ohio as required by law.
• We maintain order records as required for regulatory and tax compliance.
• We do not collect sales tax for other states unless required by applicable economic nexus laws.

8. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information.

We may share limited information with trusted third parties only when necessary to:

• Process payments
• Deliver orders
• Provide hosting, analytics, or email services
• Comply with legal obligations

These third parties are contractually obligated to protect your information and use it solely for their designated purpose.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information. While no system can guarantee absolute security, we take commercially reasonable measures to prevent unauthorized access, misuse, or disclosure.

Access to customer data is limited to authorized personnel only.

10. Data Retention

We retain personal information only as long as necessary to fulfill business and contractual obligations, comply with tax, tobacco, and regulatory requirements, and resolve disputes and enforce agreements.

11. Your Rights & Choices

You may:

• Access or update your account information
• Opt out of marketing communications
• Request account deletion (subject to legal retention requirements)

Requests may be submitted via our contact page or customer support email.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

Smoky Vale Pipe Tobacco LLC

Headquarters: 2067 Natchez Trce, Batavia, OH 45103

support@smokyvalepipetobacco.com